Refund and Return Policy

Last updated: Dec 17, 2025

This Refund and Return Policy applies to purchases made through koreanskincare.asia and is designed to provide clear information regarding returns, refunds, and cancellations. By placing an order, you agree to the terms outlined below.

1. General Policy

We strive to ensure customer satisfaction with every purchase. However, due to the nature of skincare and beauty products, certain restrictions apply to returns and refunds for hygiene and safety reasons.

2. Eligibility for Returns

You may request a return under the following conditions:

  • The request is made within 14 days of delivery.
  • The product is unused, unopened, and in its original packaging.
  • The product is in resalable condition.

Returns will not be accepted if:

  • The product has been opened, used, or tampered with.
  • The product was purchased as a final sale or promotional item (if marked as such).
  • The return request is submitted after the eligible return period.

3. Non-Returnable Items

For hygiene and safety reasons, the following items are non-returnable:

  • Opened or used skincare and cosmetic products
  • Items damaged due to misuse or improper storage
  • Free gifts or samples included with an order

4. How to Request a Return

To request a return, please contact us at:

Email: [email protected]

Include the following information in your request:

  • Order number
  • Product name
  • Reason for return

Return requests must be approved before any items are sent back.

5. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
  • We recommend using a trackable shipping service, as we are not responsible for items lost during return shipment.

6. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be issued to the original payment method.
  • Refund processing time is typically 5–10 business days, depending on your payment provider (e.g., PayPal or other gateways).
  • Original shipping fees are non-refundable, unless otherwise required by law.

7. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery with clear photos of the issue.

Upon verification, we may offer:

  • A replacement item, or
  • A full or partial refund, at our discretion.

8. Order Cancellations

  • Orders may be canceled before shipment by contacting us as soon as possible.
  • Once an order has been shipped, cancellation is no longer possible and return procedures apply.

9. International Orders

For international orders:

  • Customers are responsible for any customs duties, taxes, or import fees.
  • Refunds will not be issued for delays, refusals, or non-delivery caused by customs clearance issues.

10. Contact Information

If you have any questions regarding this Refund and Return Policy, please contact us at:Email: Click here

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