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Frequently Asked Questions
We ship all orders from South Korea. Delivery times vary depending on your destination and selected shipping method.
EMS (Express): approximately 2–10 business days
International Parcel: approximately 6–20 business days
International Mail: approximately 7–40 business days
Please note that delivery times are estimates and may vary due to customs clearance, local carrier operations, and public holidays.
For detailed shipping information by region, please visit our
👉 Shipping Information page.
We accept secure international payment methods, including PayPal and Alipay (via trusted payment gateways).
Available payment options may vary depending on your location and selected products. All payments are processed securely through our authorized payment partners.
Due to hygiene and safety reasons, opened or used skincare products are not eligible for return.
Returns may be accepted for unopened and unused items within the eligible return period, subject to our policy terms. Refunds, if approved, are issued to the original payment method.
For full details, please refer to our
👉 Refund and Return Policy.
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If you have any questions or need assistance, please contact us using the form below. We’re happy to help.